Play Safe, Play in Control
Our Commitment
Gambling should always be a form of entertainment, never a way to solve financial or emotional problems. Spin Polo takes an active role in supporting player wellbeing by providing a full suite of self-management tools free of charge, by signposting national support services, and by honouring the UK national self-exclusion scheme GAMSTOP.
Self-Management Tools
Every Spin Polo account includes the following tools, accessible any time from the Responsible Gambling section of your profile.
| Tool | How It Works | When It Takes Effect |
|---|---|---|
| Deposit Limit | Daily, weekly or monthly cap on total deposits | Reductions immediate. Increases take 24 hours (cooling-off period) |
| Loss Limit | Daily, weekly or monthly cap on net losses | Reductions immediate. Increases take 24 hours |
| Wager Limit | Cap on total amount wagered per period | Reductions immediate. Increases take 24 hours |
| Session Reminder | Pop-up reminder after set play time (e.g. every 30 minutes) | Immediate |
| Reality Check | Automatic play-time summary shown at set intervals | Immediate |
| Time-Out | Temporary self-exclusion for 24 hours, 1 week, 1 month or 6 weeks | Immediate. Cannot be reversed early |
| Self-Exclusion | Long-term or permanent exclusion (minimum 6 months, up to indefinite) | Immediate. Cannot be reversed within the exclusion period |
GAMSTOP
Spin Polo honours GAMSTOP, the UK national online self-exclusion scheme. If you are registered with GAMSTOP, you will not be able to register an account with Spin Polo, nor to log into any existing account, for the duration of your exclusion. GAMSTOP registration is free and takes about 10 minutes at gamstop.co.uk. Exclusion periods available are 6 months, 1 year and 5 years. Once activated, GAMSTOP applies across every UK-focused casino signed up to the scheme.
Getting Help
If gambling is causing you or someone close to you distress, free confidential support is available from the following organisations 24 hours a day:
- GamCare - National Gambling Helpline: 0808 8020 133 (freephone, 24/7). Chat, phone and forum support in English. gamcare.org.uk
- BeGambleAware.org - impartial information and referral to local treatment services
- Gordon Moody - residential treatment for severe gambling harm. gordonmoody.org.uk
- Gamblers Anonymous - free peer support meetings across the UK. gamblersanonymous.org.uk
Player Wellbeing Signs
Common warning signs that gambling may be becoming a problem include: chasing losses with larger bets; borrowing money to gamble; missing work, family or social commitments to play; feeling irritable when trying to cut down; lying about time or money spent gambling; and gambling to escape stress or difficult feelings. If any of these apply to you, please consider reducing your limits, taking a time-out, or contacting a support organisation. Spin Polo support agents can also apply cool-off periods on request without judgement.
Protecting Under 18s
Gambling is legal only for those aged 18 and above. Spin Polo verifies age at registration and again before any withdrawal. Under-age registration attempts are refused; any account discovered to be under 18 will be closed and any deposits refunded to the original payment method. If you share a device with someone under 18, please consider installing filtering software such as Net Nanny, Cyber Patrol or Qustodio, and ensure your Spin Polo login credentials are not accessible.